Terms of Service

Bromleys Independent Funeral Services Ltd is proud to be a member of the National Association of Funeral Directors (SAIF) and adheres to their current Codes of Practice, copies of which are available on request. We are committed to conducting ourselves with professionalism, offering a courteous, sensitive, and dignified service to you and your family.

1. Estimates and expenses
Our estimates provide an indication of likely charges based on the information available at the time. While we strive for accuracy, charges may vary, particularly if third parties adjust their fees.

Some third-party costs may not be known in advance, but we will always provide our best estimate within the written quotation. The final account will clearly detail all actual charges.

Should you make any changes to your instructions, additional fees may apply according to our current price list.

2. Payment arrangements
A deposit, typically £1,500 (subject to funeral requirements), is required at least five working days before the funeral.

Within three days after the funeral, you will receive a detailed account outlining the costs and any payments made in advance. The remaining balance should be settled within 20 days of the funeral date, unless otherwise agreed in writing.

If payment is not received by the due date, interest will be charged at 1% per month on the outstanding balance, calculated from the date of the funeral until full payment is made, compounded monthly.

We may also recover costs associated with legal action to secure payment if necessary.

3. Indemnity
You agree to indemnify us fully for any expenses or liabilities we incur as a result of your failure to meet these terms. This includes administration fees for bounced cheques, reminders for overdue accounts, and costs incurred if debt collection agencies are involved. Details of such fees are available upon request.

If legal action becomes necessary, we may seek to recover our legal costs from you.

4. General Data Protection Regulation (GDPR)
Bromleys Funeral Service Ltd handles your personal data in full compliance with GDPR. Your information will be held securely and used solely to manage and arrange the funeral, and to communicate with you regarding these arrangements.

Your data may be shared with third parties involved in the funeral process, such as clergy, medical professionals, or cemetery staff. By signing the estimate, you consent to this use of your data, including sensitive information.

If you have questions about how we use your data, please contact Mr Jason Clare, Managing Director.

Under GDPR’s Article 17, you have the right to request the erasure of your personal data after payment has been made. Requests must be submitted in writing to Bromleys Independent Funeral Service Ltd.

5. Termination
We reserve the right to end our services if these terms are not met. We require written notice before accepting any termination from your side.

If the agreement is terminated by either party, you will be invoiced for all third-party charges incurred or committed to, as well as our fees, on the following scale:

• Termination within 2 days of service date: 100% fees payable

• Termination within 1 week: 80% fees payable

• Termination within 2 weeks: 50% fees payable

6. Standards of Service
We are committed to providing a high-quality service at all times. If you have any concerns, please raise them first with our senior representative. If unresolved, you may contact the independent funeral complaints service (SALF), which is free and offers an alternative to legal action.

While we aim to be prompt and efficient, there may be occasions beyond our control when we cannot meet agreed times. If this occurs, we will inform you as soon as possible and discuss alternative arrangements.

7. Agreement
Your continued instructions confirm your acceptance of these terms. Any changes must be made in writing, signed by one of our directors, and explicitly state the variation.

These terms do not create rights enforceable by third parties. If any part of these terms is found unenforceable, it will be amended as necessary without affecting the rest.

Nothing in these terms limits our liability for death or personal injury.

This agreement is governed by English law, with the English and Welsh courts having jurisdiction.

8. Cooling-Off Period
You may have a 14-day cooling-off period under the Cancellation of Consumer Contracts Regulations 2014. If you wish for us to start work before this period ends, you must sign the authority provided. Should you cancel during the cooling-off period, you will be responsible for a reasonable charge for any goods or services already provided.